Last Updated: 2^nd April, 2025

1. Introduction

Welcome to Lumo Prep, a service provided by Invion Systems LTD ("Company," "we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services.

2. Data Controller

Invion Systems LTD, based in London, UK, is the data controller responsible for your personal data. If you have any questions about this policy, you may contact us at:

3. Data We Collect

We may collect the following types of personal data:

• Personal Identifiers: Name, email address, phone number, and payment information.
• Account Information: Username, password, and preferences.
• Booking Information: Details of the sessions you book, including the expert's name and time slot.
• Technical Data: IP address, browser type, device information, and usage patterns.
• Communication Data: Correspondence between you and us, including emails and messages.
• Verification Data: Documents submitted by experts to verify their credentials.

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide and improve our services.
• To manage user accounts and process bookings.
• To facilitate payments and refunds.
• To communicate with you regarding your bookings and customer support.
• To verify the credentials of experts using submitted documents.
• To comply with legal obligations.

5. Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual Necessity: To fulfill our contractual obligations to you.
• Legitimate Interests: To improve our services and ensure security.
• Legal Compliance: To comply with applicable laws.
• Consent: Where required, such as for marketing communications.

6. Data Sharing and Disclosure

We do not sell your data. However, we may share it with:

• Payment processors to handle transactions.
• Service providers who help us operate our website and services.
• Legal authorities if required by law.
• Verification agencies to authenticate expert credentials.

7. Data Retention

We retain personal data as long as necessary to provide services and comply with legal obligations. When no longer needed, we securely delete or anonymize your data.

8. Your Rights

Under various regulations, you have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate data.
• Erasure: Request deletion of your data.
• Restriction: Limit how we process your data.
• Objection: Object to processing based on legitimate interests.
• Data Portability: Request transfer of your data.

To exercise these rights, contact us at hello@lumoprep.com

9. Data Security

We implement security measures to protect your data from unauthorized access, disclosure, or destruction.

10. Cookies and Tracking Technologies

We use cookies to enhance user experience. You can manage cookie preferences in your browser settings.

11. Recording of Video/Audio Calls

For quality assurance, training, and security purposes, video and audio calls may be recorded. By using our services, you consent to such recordings.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website.

14. Contact Us

If you have questions or concerns, please contact us at:

By using our services, you agree to this Privacy Policy.